SHIPPING
Most orders ship within 24-48 hours (excluding weekends and holidays). We ship products through various agencies depending on the size of the equipment or accessory. Shipping agents include, but are not limited to: USPS, FedEx, UPS and common carrier freight lines (LTL).
Most items over $500 qualify for free shipping except: weight plates, dumbbells and select strength equipment.
Items that qualify for Free Shipping are generally shipped by common carrier and the delivery includes lift-gate service to your garage or curb.
Free Shipping does not include assistance unloading or unboxing the product from the pallet(s) or moving the product inside. Inside delivery and final assembly is not included, but is available as a paid option on most poducts. These services may only be available in certain markets. Please add the item to your cart in order to be presented with assembly options.
Additional shipping charges will apply to residents outside of the 48 contiguous states. In rare situations, some areas may be considered undeliverable or have additional shipping charges. This includes, but is not limited to, islands requiring ferry service or remote areas. For orders that are over 150lbs, generally including most fitness equipment, the delivery address must be accessible by a semi-trailer truck. For this type of delivery we recommend that you purchase lift gate service when the freight company contacts you regarding your ship date. The freight company will quote their lift gate service price and make payment arrangements directly with you.
After you have made you purchase, Top Fitness Store will verify all orders to confirm your selections and answer any further questions. Shortly after that you will receive a tracking number for your order along with all other pertinent information.
Products requiring freight line delivery will be contacted to set up delivery windows. Any fees incurred due to the re-delivery of equipment charged by the freight company due to missing a scheduled delivery appointment will be the responsibility of the customer.
Upon receipt of your order please inspect your shipment carefully. If you notice considerable damage to the box or contents please refuse the item and the freight company will return the products to us. If you notice slight damage or missing items please have the driver note this on the freight bill. This will make it much easier to make a freight claim if you notice any “concealed damage” after signing for the item.
If you do find any damage of missing items please contact us immediately and we will work to rectify the situation.